Borealis is a European market leader in both production and sales of plastics, base chemicals and fertilizers. Spread over 120 countries and 5 continents, the company employs about 6500 people. In 2015, Borealis booked a turnover of 7,7 billion euro and a net profit of 988 million euro. Their headquarters are in Vienna, Austria.
Before the sales portal went live, Borealis’ European account managers depended on an internal sales team to process their orders in SAP. They couldn’t do this on their own, on the road. The subcontractors (as in: external warehouses) didn’t have access to the Borealis SAP system either. This meant endless phone calls or e-mails.
Flexso Digital developed BORIS, a sales and distribution portal based on the mobile and intuitive SAP Fiori user interface. Here’s how it works:
Within weeks, the account managers were processing most of the client orders and contracts themselves. Meanwhile, the external warehouses took care of thousands of deliveries. It’s no surprise that a few months in, BORIS had been rolled out to 13 European countries.
Thanks to BORIS, the Sales Managers themselves can fully process an order just as fast as it used to take them to brief the internal sales teams. This frees up a huge amount of time to focus on customer service.
Herman Gregoor, IT Manager Borealis
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